Blog

Introduction Throughout the past year, Kenway Consultants have been deeply involved in orchestrating the buildout of a Contact Center as a Service (CCaaS) implementation at a major telecom provider in the United States. Our team has played critical...

With the official announcement of Microsoft Fabric, Kenway has explored how this new toolset will impact data-driven organizations across industries.  As data professionals, we continually aim to learn how these, and other, innovative data...

Introduction Selecting the right Contact Center as a Service (CCaaS) provider is a crucial decision for businesses aiming to enhance their customer service. We often find our clients seeking to understand how to approach the selection of the vendor...