Kenway Consulting

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September 14, 2023
Technology Solution Delivery

Benefits and Best Practices for Call Routing

You’re at a grocery store and there are three cashiers to choose from. You only have a couple of items and want to get through as quickly as possible and must make your choice which line is best. You size up each cashier and see the below: Line 1...

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September 14, 2023
Technology Solution Delivery

Salesforce Data Cloud and Customer 360: Free Consulting Workshop

Salesforce is now offering Data Cloud to its customers for free!  Recently announced at Dreamforce 2023, all existing Salesforce customers with Sales Cloud or Service Cloud (Enterprise or Unlimited licenses) now have access to Salesforce Data...

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September 04, 2023
Technology Solution Delivery

Test Management Organizations: Key to Quality Delivery

In today’s fast-paced and competitive business landscape, delivering high-quality products and services is paramount to success. To ensure the reliability and effectiveness of their offerings, organizations rely on robust testing processes....

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