Virtual agents no longer just answer questions. They make decisions, call tools, and execute workflows on their own. Most QA programs were built to check what a system says, so the failures that matter most, like incorrect actions and inconsistent decision paths, slip through to production.

Kenway Consulting spent four months validating Cyara Botium's agentic testing capabilities across three virtual assistants, from a foundational onboarding chatbot to an agentic assistant orchestrating Salesforce workflows. This white paper shares the framework, the findings, and a practical roadmap for putting it to work.

The full technical whitepaper gives QA, CX, and technology leaders a detailed look at how objective-based testing works in practice. You will learn: