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A Technology Infrastructure and Resale Services client was facing a recurring problem in that their technology projects were rarely achieving their desired business goals due to a lack of business adoption and usage. A lack of effective change management was resulting in potentially powerful technology solutions being rendered ineffective at best. The client lacked a reusable change management framework that could be leveraged across various types of initiatives, which led to inconsistent deployment deliverables and procedures, if existent at all.
After escalating the issue and laying out the current need to the client’s senior leadership, Kenway was tasked with building a change management proposal for several key system implementations. Instead of proposing additional costs by doing separate projects with multiple resources, Kenway suggested using capacity with deep client familiarity to provide change management services for a single initiative, documenting the procedures and deliverables thoroughly and then leveraging them to train client resources for future initiatives.
Developing change management proposals for several larger initiatives would have required a long duration of time and significant cost to the client. In adherence to our guiding principles, Kenway put forth a proposal to deliver change management services on a single initiative and simultaneously assist the client in building a reusable change management capability, which can be leveraged on future initiatives. The net benefit for the client will be a decrease on the reliance of external consulting firms and an increase of the effectiveness of future implementations.