December 4, 2020

The Ultimate Prize: A Comprehensive Customer Record

Download Case Study

A Kenway client in the financial services industry established a growth strategy based on the concept of a centralized, holistic experience for its clients and client servicing personnel. However, the organization realized it had a problem; its client and prospect data were
incomplete, poorly managed, and siloed across three business units which meant that its systems did not have a mechanism to connect the information from one business line to the other. With inadequate Data Governance in place, the client was struggling to address the issues and was at risk of failing to achieve its strategic vision.

Read more and download the full Data Governance Case Study: Data Governance Case Study (PDF)

 

Read More

TELECOMMUNICATIONS

Seamless IVR Solution: Mastering System Conversion & Overcoming Challenges
In 2020, a Fortune 50 telecommunications provider asked Kenway to assist with retiring...
READ MORE

TELECOMMUNICATIONS

Transforming Contact Center Data with Azure Synapse Implementation
Contact Centers represent a significant driver of operating costs for businesses. While some...
READ MORE

IT AND CYBERSECURITY

Transforming Disparate Data into Actionable Insights
How Kenway Consulting drove operational improvements and increased visibility for a...
READ MORE

White-Glove Consulting

Have a problem that needs solving? A process that could be smoother?
Reach out to Kenway Consulting for a customized solution that fits your needs today.

CONTACT US
chevron-down