Blog

In the ever-evolving landscape of customer service, the voice channel remains a cornerstone of engagement, providing a vital link between organizations and their clientele. At Kenway Consulting we believe that maximizing your IVR performance is...

Artificial intelligence (AI) is rapidly transforming industries, offering exciting opportunities to optimize processes, gain valuable insights, and unlock new levels of efficiency. However, navigating the path to successful AI adoption can be...

Introduction Throughout the past year, Kenway Consultants have been deeply involved in orchestrating the buildout of a Contact Center as a Service (CCaaS) implementation at a major telecom provider in the United States. Our team has played critical...