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Artificial intelligence (AI) is rapidly transforming industries, offering exciting opportunities to optimize processes, gain valuable insights, and unlock new levels of efficiency. However, navigating the path to successful AI adoption can be...

Introduction Throughout the past year, Kenway Consultants have been deeply involved in orchestrating the buildout of a Contact Center as a Service (CCaaS) implementation at a major telecom provider in the United States. Our team has played critical...

With the official announcement of Microsoft Fabric, Kenway has explored how this new toolset will impact data-driven organizations across industries.  As data professionals, we continually aim to learn how these, and other, innovative data...