Read the latest blogs, case studies, and news stories from Kenway Consulting
For those working in contact centers, the term 'call deflection strategy' is likely familiar territory. Companies design a call deflection strategy to redirect incoming customer service calls to appropriate channels, aiming for high efficiency and...
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Client Profile: A leading global financial services firm that provides wealth management, asset servicing, asset management, and banking solutions to corporations, institutions, and affluent individuals, founded over 100 years ago. This stalwart institution, bloated with...
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STOCKHOLM (Monday, December 2, 2024) – Teneo.ai, a pioneer in next-generation Voice AI, proudly announces a strategic partnership with Kenway Consulting, a leader in call center solutions and contact center consulting. This collaboration combines Teneo’s...
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How Kenway Consulting’s innovative approach and deep technical expertise allowed a FinTech start-up to overcome significant performance barriers and scale their payment processing application by 450% in just 30 days. Client Profile: Background: Kenway partnered...
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