In today’s fast-moving technology, media, and telecommunications landscape, staying competitive means more than keeping up, it means leading with purpose and agility.
At Kenway Consulting, we bring deep industry expertise and a collaborative mindset to help you turn disruption into opportunity. We partner with you to design and implement tailored, forward-thinking solutions that deliver real results rooted in:
Partnership driven approach
We don’t just consult—we collaborate. Your goals become ours, and together we design solutions that reflect your vision and drive meaningful impact.
Deep focus on measurable outcomes
Every engagement is built around solving real challenges, delivering measurable gains, and setting the stage for sustained innovation.
Technology neutral recommendations
As a platform-agnostic partner, we recommend the right tools for your business with no bias, just what works best for your goals.
A partnership-driven approach
We don’t just consult—we collaborate. Your goals become ours, and together we design solutions that reflect your vision and drive meaningful impact.
Deep focus on measurable outcomes
Every engagement is built around solving real challenges, delivering measurable gains, and setting the stage for sustained innovation.
Technology-neutral recommendations
As a platform-agnostic partner, we recommend the right tools for your business—no bias, just what works best for your goals.
Tangible impact.
Our work with one client helped reduce contact center costs and improved customer experience through Azure Synapse implementation.
We modernize your operations by aligning emerging technologies like AI and automation with your strategic objectives—building the foundation for long-term resilience and growth.
Digital Customer Experience Consulting
We unify customer data to enable personalized, omnichannel experiences that drive loyalty, improve satisfaction, and deepen audience relationships.
Operating Model Solutions
Transformation goes beyond technology. We help align teams, streamline processes, and manage change to ensure lasting adoption and smooth transitions.
Data Strategy, Reporting, and Analytics
We turn fragmented data into strategic assets—strengthening governance, building robust pipelines, and unlocking insights that drive innovation and smarter decision-making.
Business Process and Product Transformation
We modernize your operations by aligning emerging technologies like AI and automation with your strategic objectives—building the foundation for long-term resilience and growth.
Digital Customer Experience Consulting
We unify customer data to enable personalized, omnichannel experiences that drive loyalty, improve satisfaction, and deepen audience relationships.
Operating Model Solutions
Transformation goes beyond technology. We help align teams, streamline processes, and manage change to ensure lasting adoption and smooth transitions.
Data Strategy, Reporting, and Analytics
We turn fragmented data into strategic assets—strengthening governance, building robust pipelines, and unlocking insights that drive innovation and smarter decision-making.
Meet our Industry Lead
Kyle Finke
INDUSTRY LEAD
Tangible Transformation
Technology, Media and Telecommunication success stories and thought leadership
DATA AND ANALYTICS
Customer Proprietary Networking Information Data Visibility and Business Intelligence
A client's lack of data visibility into their extensive customer base exposed them to potential fines from the FCC for non-compliance with Customer Personally Identifiable Information (PII) and Consumer Proprietary Network Information (CPNI) regulations.
Transforming Contact Center Data with Azure Synapse Implementation
Contact Centers represent a significant driver of operating costs for businesses. While some costs are inherent others result from suboptimal call handling, or lack of data-driven decisions...
Seamless IVR Solutions: Mastering System Conversion & Overcoming Challenges
Since 2007, Kenway has supported clients with its Contact Center Solutions capabilities, including Interactive Voice Response (IVR) customer experience design, development, call center consulting, and management...
Kyle specializes in leading strategy and transformation efforts for clients navigating the rapidly evolving telecom landscape. With extensive experience in customer experience design, data and analytics, and digital transformation, Kyle empowers telecommunications organizations to enhance connectivity and drive innovation. Having guided numerous clients through complex challenges related to customer interactions and digital strategy execution, his hands-on approach and commitment to client success have made him a trusted partner in delivering measurable business impact.
