Healthcare organizations operate in a uniquely challenging environment—balancing evolving regulations, data complexity, patient expectations, and system-wide transformation.
We partner with payers, providers, health-tech innovators, and pharmaceutical companies to modernize systems, drive innovation, and improve patient outcomes through thoughtful, tailored solutions that offer:
Industry expertise
From payer platforms to pharmaceutical supply chains, we understand the nuances of healthcare operations and we deliver solutions that work in real-world environments.
Holistic, integrated approach
We combine strategy, technology, and operations into a single, collaborative process designed to address your unique challenges and opportunities.
Mission aligned results
Whether improving care quality, boosting efficiency, or achieving compliance, our work drives measurable, mission-aligned results.
Industry expertise
From payer platforms to pharmaceutical supply chains, we understand the nuances of healthcare operations—and we deliver solutions that work in real-world environments.
Holistic, integrated approach
We combine strategy, technology, and operations into a single, collaborative process designed to address your unique challenges and opportunities.
Mission aligned results
Whether improving care quality, boosting efficiency, or achieving compliance, our work drives measurable, mission-aligned results.
Measurable impact.
We helped a national healthcare organization cut member complaints by managing a complex, multi-year Salesforce implementation.
We modernize healthcare systems and workflows using the right technologies to enhance care delivery, increase efficiency, and future-proof operations.
Data Strategy, Reporting, and Analytics
We enhance your ability to turn data into actionable insights—improving outcomes, optimizing resources, and enabling smarter, real-time decision-making.
Compliance, Privacy, and Risk Management
We help you stay ahead of shifting regulations by developing robust compliance frameworks that minimize risk and uphold operational excellence.
Operating Model Solutions
From front-line teams to back-office systems, we streamline processes and improve collaboration—helping you adapt to a fast-changing healthcare landscape.
Application Development and Engineering
We partner with health-tech companies to develop and scale innovative healthcare technologies, bringing impactful tools to market and accelerating adoption.
Business Process and Product Transformation
We modernize healthcare systems and workflows using the right technologies to enhance care delivery, increase efficiency, and future-proof operations.
Data Strategy, Reporting, and Analytics
We enhance your ability to turn data into actionable insights—improving outcomes, optimizing resources, and enabling smarter, real-time decision-making.
Compliance, Privacy, and Risk Management
We help you stay ahead of shifting regulations by developing robust compliance frameworks that minimize risk and uphold operational excellence.
Operating Model Solutions
From front-line teams to back-office systems, we streamline processes and improve collaboration—helping you adapt to a fast-changing healthcare landscape.
Application Development and Engineering
We partner with health-tech companies to develop and scale innovative healthcare technologies, bringing impactful tools to market and accelerating adoption.
Meet our Industry Lead
Luke Otto
VERTICAL LEAD
Tangible Tranformation
Our healthcare and life sciences success stories and thought leadership
SALESFORCE
Enriching the Healthcare Member Experience: Program Management for a Salesforce Implementation
A large healthcare services organization needed to respond to a growing number of complaints about their user experience. To implement change, the organization developed a multi-year program but ran into challenges in executing and delivering on time.
Data Governance in Healthcare: What Organizations Need to Know
A strong data governance program allows you to take control of your data and create a foundation to use it to improve the quality of care, control costs, meet compliance requirements, and innovate.
Improving Patient Engagement: Healthcare Contact Center Innovations
In today's dynamic healthcare environment, the pursuit of exceptional patient experience in healthcare has become more than just a goal; it's a fundamental imperative.
Luke currently leads Kenway’s Healthcare Vertical and has significant experience across the biopharmaceutical, payer, provider, and health-tech industries. He has helped small, privately funded, and large, publicly traded, companies across the spectrum of organizational change, spanning transformational M&A in biopharma to targeted, strategic imperatives such as redesigning patient engagement solutions for payers and providers. In particular, having been recognized as a trusted advisor for his work in biopharma, with expertise across clinical operations (R&D), market access, digital marketing, field force effectiveness, M&A integration, and commercial operations. Adept at bridging strategy with execution, Luke’s functional expertise spans organizational design, operating model solutions, data governance, and program leadership. Prior to joining Kenway, Luke attended the Kellogg School of Management and was a member of Northwestern University’s football team.
