Kenway Consulting


Kenway provides our Telecommunications clients with expertise in call flow and customer experience analytics, digital strategy assessments, and customer experience design. Our insights and designs help drive your organization forward.

Data & Analytics

  • Call Flow Diagnostics
  • Call Center Analytics
  • Contact Analytics
  • Data Reporting and Governance
  • Data Migration
  • Security Analysis
  • Digital Strategy Analytics
  • Business Intelligence Platform Migrations

Process Improvement Initiatives

  • Digital Strategy Business Process Redesign
  • Program Management and Requirements Analysis
  • Digital Strategy Performance Assessment

Technology Implementations & Transformations

  • Interactive Voice Recognition (IVR) Analytics and Implementation
  • IVR Test Strategy and Execution
  • Automated Outbound Messaging
  • Digital and Interactive Messaging
  • Virtual Assistant Implementation
  • Cross-platform Integrations
  • Vendor and Software Assessments

How Can We Help?