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Organizations that have embraced traditional best practices for Change Management, we embrace the ADKAR framework, are familiar with concepts like “start at the top,” “create ownership,” “communicate the message,” etc. Those same...

Agent. Agent! AGENT! Having worked the majority of my career as an IVR consultant doing IVR design and enhancing Interactive Voice Recognition systems (IVR’s), I’ve seen a lot of frustration from the users. When I tell my friends and family...

By carefully considering your people, processes, and technology as you plan for data management, you can avoid common challenges and ensure the success of your data project. This guide will walk you through questions and considerations you need to...