Kenway Consulting


May 19, 2023
Enterprise Program Leadership

Enterprise Change Management: The Agile Way

Organizations that have embraced traditional best practices for Change Management, we embrace the ADKAR framework, are familiar with concepts like “start at the top,” “create ownership,” “communicate the message,” etc. Those same...

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May 19, 2023
Technology Solution Delivery

The Dos and Don’ts of IVR Design

Agent. Agent! AGENT! Having worked the majority of my career as an IVR consultant doing IVR design and enhancing Interactive Voice Recognition systems (IVR’s), I’ve seen a lot of frustration from the users. When I tell my friends and family...

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May 15, 2023
Information Insight

Data Management Best Practices: Downloadable Guide

By carefully considering your people, processes, and technology as you plan for data management, you can avoid common challenges and ensure the success of your data project. This guide will walk you through questions and considerations you need to...

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