Kenway Consulting

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February 28, 2024
Enterprise Program Leadership

Building Your Bridge to AI: Architecting a Tech Stack for Success

Artificial Intelligence (AI) is no longer a futuristic concept, but a tangible reality transforming businesses across industries. From optimizing operations to enhancing customer experiences, AI promises significant value creation. However, the...

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February 23, 2024
Enterprise Program Leadership

Unveiling Customer Experience Dynamics: Leveraging CSAT and NPS Scores to Find Areas for Improvement

Companies commonly use Net Promoter Scores (NPS) and Customer Satisfaction (CSAT) as a loyalty barometer. It comes as no surprise that when talking about Contact Center, CSAT and NPS scores become the center of conversations with our clients. CSAT...

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February 21, 2024
Information Insight

Genesys Summit 2023: Key Takeaways & Insights for Building AI-Powered Contact Center Customer Experience

Genesys is a global leader in cloud customer experience and Contact Center solutions. For the 9th consecutive year, Genesys has been named a Leader in the 2023 Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS).   The annual...

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