Case Studies

Through the implementation of our capabilities, Kenway Consulting has brought a great deal of value to our clients.

We believe that no client should ever embark on a project that will cost more than the value derived from the investment. We have selected representative Successes for publication here, and plan to continue adding more of the unpublished variety each and every day.

FEATURED CASE STUDY

Telecommunications

Seamless IVR Solutions: Mastering System Conversion & Overcoming Challenges

Client Relationship History Since 2007, Kenway has supported clients with its Contact Center Solutions capabilities, including Interactive Voice Response (IVR) customer experience design, development, call center consulting, and management. An IVR is an automated system that allows customers to...

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