March 18, 2020

A Message for the Kenway Community

As with most companies, we have spent the last several days learning as much as possible about COVID-19 and its possible ramifications on our health and economy, while focusing on the urgent measures needed to ensure the safety of our employees, our clients, and their families.  With so much new information being shared so quickly, it is clear that we all will be dealing with significant unknowns over the next several weeks. Given this new reality, I wanted to reach out to our clients, partners and friends of Kenway as we all adjust to navigate these unprecedented circumstances.

In thinking about the potential impacts this health crisis could have on Kenway’s employees, clients and our community, I keep coming back to our Why – our mission – which is simply, “To help and be helped.” Our goal every day as Kenway consultants is to help our colleagues and clients in every way possible, and to ask for help when we need it.

While we are living in a world of uncertainty, this foundation made Kenway’s initial response directed to employees quite clear. Late last week, we acted to help maintain the health of our employees and clients by updating our business continuity plan, and asking all employees to stay off of public transportation, to work remotely, to practice social distancing, and to let Kenway leadership know if working from home productively is complicated by childcare needs. We are committed to working with each individual to ensure a safe and productive work environment.

In further considering how best to help our clients in these uncertain times, I also reflected on Kenway’s Guiding Principles, which serve to steer each employee’s decision-making process and center on integrity, quality, respect, and focusing on the means and not the outcomes. It’s that last part about focusing on means over outcomes upon which I’d like to expound. For more than 15 years, Kenway’s commitment has been to simply do what is right for clients, employees and the community. Every decision made has been focused on doing what is right to help our clients and employees, regardless of revenue or profit considerations. We have operated every day to simply do what is right that day.

Our Why, Guiding Principles, and namely focusing on means over outcomes is what has made us the company we are today, and it is what will make us the company we will be in the future when this crisis comes to an end.

Without our clients, there would be no Kenway. So, in this time of great uncertainty, please know that we are here to help do the right thing, regardless of the outcomes. Kenway has always been in business for the long haul, and we plan to be in it with you.


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