Artificial Intelligence (AI) is regarded as a complex and mystifying concept, seemingly beyond the grasp of any person not in possession of an advanced degree in mathematics. Contrary to popular belief, AI is becoming increasingly accessible and user-friendly, empowering individuals without technical backgrounds to harness its power. In this blog, we will explore how access to AI has been expanded, AI applications that are now available to non-technical users, the rise of low-code/no-code platforms, and the ethical considerations surrounding this democratization of AI.

Tracing the Growth of AI

From Complex Algorithms to User-Friendly Intelligence

To begin, it is important to understand what AI truly encompasses. AI refers to the development of intelligent systems that can perform tasks that typically require human intelligence. While AI may involve complex Machine Learning (ML) algorithms and advanced statistical techniques, the technology itself has evolved to become more user-friendly and approachable. Gone are the days when AI was solely the domain of computer scientists and data analysts.

AI has permeated various aspects of our daily lives, and many of us interact with it without even realizing it. Personal AI assistants that utilize Natural Language Processing (NLP) like Siri, Alexa, and Google Assistant have become commonplace, making tasks such as setting reminders, answering questions, and playing music as easy as speaking a few words. Social media algorithms utilize AI to personalize our news feeds and recommend content that aligns with our interests. E-commerce platforms apply ML to employ AI algorithms to suggest products and services tailored to our preferences. Furthermore, AI-powered content creation tools enable non-experts to produce professional-level designs, write engaging content, and even edit videos effortlessly.

Empowering AI Applications with Low-Code and No-Code Platforms

The democratization of AI has been further accelerated by the rise of low-code and no-code platforms. These platforms allow individuals with minimal coding knowledge to build and deploy AI applications, using ML, NLP, robotics, computer vision, or any number of capabilities. By providing intuitive interfaces and drag-and-drop functionalities, low-code/no-code platforms eliminate the need for extensive programming expertise. This democratization opens a world of possibilities, empowering non-technical users to create their own AI and ML models, reducing reliance on technical experts, and fostering innovation across industries.

AI and Data Privacy

As AI becomes more accessible, it is crucial to address the challenges and ethical considerations that accompany its widespread use. One key concern is bias and fairness in AI algorithms. To ensure equitable outcomes, efforts must be made to identify and mitigate biases that may be present in training data. Data privacy and security also become paramount as AI relies on vast amounts of personal information. Transparency and accountability are equally important, with a need to understand how AI models make decisions and ensure responsibility for their outcomes.

It is important to recognize that AI applications are not intended to replace humans but rather to augment human capabilities. Instead of fearing the rise of AI, we should embrace it as a powerful tool that can enhance our lives. By understanding AI and its applications, individuals can leverage its potential to solve complex problems, improve efficiency, and unlock new opportunities. Collaboration between humans and AI applications can lead to transformative advancements across various fields, enabling us to tackle grand challenges with greater precision and speed.

How Kenway Can Help

At Kenway we’re learning to embrace this new technology in a variety of ways to help us mature and grow as an organization. We’re using NLP via Microsoft Azure’s OpenAI Studio to summarize and catalog the blogs and case studies on our website. Doing so automates a process that enables our internal marketing team members to provide useful insights to the business development team. These insights are employed to make informed and strategic decisions about growing our business in the most optimal and efficient ways possible.

Additionally, in conjunction with Kenway’s Contact Center practice, our Artificial Intelligence practice is in the process of leveraging Google Cloud’s Generative AI platform to develop an employee-facing chatbot. The chatbot incorporates NLP to answer common questions from employees about internal procedures and policies based on the Kenway employee handbook. The leaders of Kenway’s finance department are thrilled for a future where they can direct coworkers to the chatbot at the end of every month when questions about expense logging typically overwhelm.

The once-daunting concept of AI has been transformed into a user-friendly and accessible technology, enabling individuals from all walks of life to tap into its power. From personal assistants and social media algorithms to low-code/no-code platforms and ethical considerations, AI has evolved to be so easy that a human can indeed do it. As we embrace AI applications and continue to innovate, it is essential to strike a balance between harnessing the capabilities and upholding ethical standards. Let us embrace this transformative technology and leverage its potential to shape a better future for all.

Just getting started with AI? Questions about how to take the first step? Connect with us at info@kenwayconsulting.com.