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Genesys is a global leader in cloud customer experience and Contact Center solutions. For the 9th consecutive year, Genesys has been named a Leader in the 2023 Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS).   The annual...

Data is the cornerstone for solutions driving efficiency, enhancing customer experiences, and optimizing business strategies. Contact Centers are a perfect example with large volumes of data produced by the thousands of daily customer interactions...