Blog

In normal economic cycles, it has been observed and documented that when assessing business processes, many opportunities for improvement are often ignored during economic expansions.  Business is good, people are busy, and pain points are...

Over the past 13 years, I’ve run 15 marathons. One thing I’ve learned from my experience is that a marathon isn’t really 26.2 miles long.  Rather, it is the culmination of a massive effort that led up to the big event – the final 26.2 miles...

Unless you have been living off the grid for the past few weeks, you have likely heard of the unfortunate situation on a United flight from Chicago to Louisville where a paying customer was forcibly “re-accommodated” to another flight to make...