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A string of mergers in the 1990s turned Citigroup Inc. (Citi) into a financial powerhouse. Many years later, the legacy of those deals and decisions made around system integration (or lack thereof) is now at the core of a major issue for the bank...

If you have ever been to California or purchased a product that was sold or distributed in California, you have probably seen the warning: “This product contains chemicals known to the State of California to cause cancer, birth defects, or other...

In normal economic cycles, it has been observed and documented that when assessing business processes, many opportunities for improvement are often ignored during economic expansions.  Business is good, people are busy, and pain points are...