
Blog
September 14, 2023
Technology Solution Delivery
Benefits and Best Practices for Call Routing
You’re at a grocery store and there are three cashiers to choose from. You only have a couple of items and want to get through as quickly as possible and must make your choice which line is best. You size up each cashier and see the below: Line 1...
February 26, 2021
Thoughts
More Than Just a Hashtag
As we all know, 2020 was a record-breaking year. The COVID-19 pandemic caused human and economic devastation across the globe. Australia and the U.S. West Coast saw some of the worst wildfires in their history, burning millions of acres and...
September 24, 2020
Enterprise Program Leadership
Tips and Tricks for Successful Change Management
2020 has brought with it an onslaught of change. Between January and now, the standard day-to-day has been turned upside down. But as uncomfortable and challenging as change can be, it is an inevitable and important piece of any...
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