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If you have ever tried to purchase a new phone plan, pay your electricity bill, or check the status of your furniture order over the phone, you have more than likely interacted with an Interactive Voice Response (IVR) system. An IVR is an automated...

You’re at a grocery store and there are three cashiers to choose from. You only have a couple of items and want to get through as quickly as possible and must make your choice which line is best. You size up each cashier and see the below: Line 1...

As we all know, 2020 was a record-breaking year. The COVID-19 pandemic caused human and economic devastation across the globe. Australia and the U.S. West Coast saw some of the worst wildfires in their history, burning millions of acres and...