September 14, 2023
Technology Solution Delivery

Benefits and Best Practices for Call Routing

You’re at a grocery store and there are three cashiers to choose from. You only have a couple of items and want to get through as quickly as possible and must make your choice which line is best. You size up each cashier and see the below: Line 1...

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February 26, 2021

More Than Just a Hashtag

As we all know, 2020 was a record-breaking year. The COVID-19 pandemic caused human and economic devastation across the globe. Australia and the U.S. West Coast saw some of the worst wildfires in their history, burning millions of acres and...

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September 24, 2020
Enterprise Program Leadership

Tips and Tricks for Successful Change Management

2020 has brought with it an onslaught of change. Between January and now, the standard day-to-day has been turned upside down. But as uncomfortable and challenging as change can be, it is an inevitable and important piece of any...

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