Blog

Introduction Selecting the right Contact Center as a Service (CCaaS) provider is a crucial decision for businesses aiming to enhance their customer service. We often find our clients seeking to understand how to approach the selection of the vendor...

Kenway Consulting’s team recently had the privilege of attending Cyara’s Xchange ’24 conference in sunny San Diego, where we delved into the latest advancements shaping the world of Customer Experience, GenAI and Quality Assurance....

With a long history in Quality Assurance, Kenway has been a trusted partner in supporting the implementation of automation solutions for our clients, specifically in the IVR (Interactive Voice Response) and Contact Center spaces. Testing automation...