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With a long history in Quality Assurance, Kenway has been a trusted partner in supporting the implementation of automation solutions for our clients, specifically in the IVR (Interactive Voice Response) and Contact Center spaces. Testing automation...

In today’s rapidly evolving technological landscape, Artificial Intelligence (AI) has become a cornerstone for innovation and growth across various industries. From enhancing customer experiences to optimizing operations, AI offers tremendous...

Introduction Selecting the right Contact Center as a Service (CCaaS) provider is a crucial decision for businesses aiming to enhance their customer service. We often find our clients seeking to understand how to approach the selection of the vendor...