Blog

Agent. Agent! AGENT! Having worked the majority of my career as an IVR consultant doing IVR design and enhancing Interactive Voice Recognition systems (IVR’s), I’ve seen a lot of frustration from the users. When I tell my friends and family...

Last month, I went to lunch with a friend who I hadn’t seen for a few years. As most conversations go with people I haven’t seen for a long time, we started by covering pretty standard topics. What’s new? How is the job? How is the house? ...

When work becomes frustrating, it can often become all consuming. We’ve all been there. Whether it’s a tight deadline, a difficult client, or a complex deliverable that isn’t going right, the frustration can take over and often lead to...