August 01, 2023
Technology Solution Delivery

The Dos and Don’ts of IVR Design

Agent. Agent! AGENT! Having worked the majority of my career as an IVR consultant doing IVR design and enhancing Interactive Voice Recognition systems (IVR’s), I’ve seen a lot of frustration from the users. When I tell my friends and family...

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October 19, 2022

Driving Towards Your Goals

Last month, I went to lunch with a friend who I hadn’t seen for a few years. As most conversations go with people I haven’t seen for a long time, we started by covering pretty standard topics. What’s new? How is the job? How is the house? ...

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February 12, 2019
Information Insight

Lack of Insight = Increased Frustration

When work becomes frustrating, it can often become all consuming. We’ve all been there. Whether it’s a tight deadline, a difficult client, or a complex deliverable that isn’t going right, the frustration can take over and often lead to...

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