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February 12, 2019
Information Insight

Lack of Insight = Increased Frustration

When work becomes frustrating, it can often become all consuming. We’ve all been there. Whether it’s a tight deadline, a difficult client, or a complex deliverable that isn’t going right, the frustration can take over and often lead to...

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September 21, 2016
Thoughts

Culture Comes First

I recently celebrated my ninth year at Kenway Consulting. I joined as Kenway’s eighth employee, just as Kenway was bringing on its second client. Within the last nine years, Kenway has grown to 40 employees and has helped 25 clients. A lot has...

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April 15, 2016
Information Insight

And the Survey Says….

Kenway just wrapped up a project where we had the opportunity to work towards improving a client’s Net Promoter Score (NPS).  On the surface, the concept is simple:  Customers are asked to provide a ranking based on their experience with a...

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