After Federal Regulations changed for Fair Lending benchmarking, a leader in the financial services industry and one of the largest banking institutions in the United States needed to update its processes in order to continue to be compliant. The organization was struggling with how to meet these requirements and realized it needed assistance with planning, scoping and execution in an already constricted timeline given it had only four months before the regulatory changes became effective. The process the company employed at the time included paper forms that first required scanning, then emailing, and finally storing in file directories. This was not only highly manual and time consuming, but it often resulted in challenges in finding the right information at the right time when an audit was being conducted. The client needed to identify a way to streamline the procedure and implement a new solution that would allow the sales team to submit rates for premium financing loans, have the loans automatically benchmarked, and ensure there was a clear audit trail established.

At the time of engagement, the client had a Salesforce instance in place, but was not fully realizing the benefits of the platform and was not aware that it could be leveraged to automate its process. To address these gaps, Kenway led the organization through dozens of discovery interviews to solidify its understanding of current state processes associated with Fair Lending benchmarking. Kenway then confirmed and documented gaps in the process, and designed a solution to automate the tasks on Salesforce. This effort resulted in the organization being compliant with the regulation before it was effective, and left it with an optimized Salesforce platform it could continue to leverage in new ways throughout the enterprise.