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Effective management of contact center operations goes beyond traditional call handling, with Intelligent Virtual Assistants (IVAs), CTI (Computer Telephony Integration), and advanced reporting playing integral roles. In this blog, we will explore...

You’re at a grocery store and there are three cashiers to choose from. You only have a couple of items and want to get through as quickly as possible and must make your choice which line is best. You size up each cashier and see the below: Line 1...

Salesforce is now offering Data Cloud to its customers for free!  Recently announced at Dreamforce 2023, all existing Salesforce customers with Sales Cloud or Service Cloud (Enterprise or Unlimited licenses) now have access to Salesforce Data...