Technology Modernization and Scalability Case Study

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Client Profile

Industry: Wholesale Distribution

Client: Mid-market e-commerce company

Solution: Technology Solution Delivery

The Situation

A mid-market e-commerce company specializing in wholesale specialty light bulbs and batteries faced challenges in scaling its operations due to legacy technology, fragmented IT infrastructure, and a lack of visibility into business operations. They sought a technology partner to help modernize their processes, systems, and overall infrastructure.

The Problem

The client partners with over 100 suppliers in a drop-ship model and uses technology to match diverse customer needs with an inventory of over 1 million items.

Growth was hindered by an antiquated and under-supported technology stack, resulting in:

• Heavy reliance on a small, specialized IT partner with limited support capabilities
• Fragmented IT infrastructure
• Dependency on senior/executive leadership to perform certain business functions
• Improvements made by technology partners did not result in the improvements expected
• Limited scalability of legacy systems

The Solution Kenway Delivered

To assist the organization in adopting a new technology solution, Kenway Consulting conducted an analysis to define options for technology modernization. Throughout the process, we conducted a gap analysis, developed Power BI dashboards, and ensured seamless data flow between systems.

The project included the following:

• IT Platform Assessment: Evaluated existing technology platforms and provided recommendations for optimal technology scalability and modernization
• Data Management, Analytics, and Visualization Optimization: Created Power BI dashboards for data visualization. Assisted with data conversion, mapping, and integration architecture for seamless data flows
• RFP Facilitation: Utilized gap analysis to inform the creation of an RFI and executed the RFP process
• Program Management: Managed technology modernization program coordination and oversaw integration dependencies across multiple vendors and workstreams

The Results of Technology Modernization and Scalability

With Kenway’s help, the client was able to:

• Obtain clear direction for technology modernization investments, ensuring alignment with business objectives and investment optimization.
• Transition to a new technology infrastructure and shift from single-resource IT partners to a best-in-class company
• Establish a scalable, cost-effective, efficient, and extensible System Architecture on cloud infrastructure, centered around Dynamics 365 and Azure services.
• Leverage data-driven insights for informed decision-making to maximize margin and sales.

To find out how we can help transform your business with technology modernization, reach out to one of our experts at Kenway Consulting.