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September 28, 2023
Information Insight

Improving Your IVR with Customer Journey Reporting and Analytics

Does this experience sound familiar? You call your bank, health insurance provider, or utility company. You get an automated response with nine different prompts and none of them match your need. You press zero. You say “Agent.” At this point,...

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September 19, 2023
Technology Solution Delivery

Mastering Contact Center Operations: Key Principles for Successful Call Center Management

Effective management of contact center operations goes beyond traditional call handling, with Intelligent Virtual Assistants (IVAs), CTI (Computer Telephony Integration), and advanced reporting playing integral roles. In this blog, we will explore...

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August 01, 2023
Information Insight

IVR Best Practices: Making Dollars and Sense of IVRs

Intelligent Virtual Agents (IVA) are a critical part of any customer service operation. They can help to automate tasks, reduce costs, and improve customer satisfaction. However, to get the most out of your IVA system, IVR reporting can track and...

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