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Does this experience sound familiar? You call your bank, health insurance provider, or utility company. You get an automated response with nine different prompts and none of them match your need. You press zero. You say “Agent.” At this point,...

Effective management of contact center operations goes beyond traditional call handling, with Intelligent Virtual Assistants (IVAs), CTI (Computer Telephony Integration), and advanced reporting playing integral roles. In this blog, we will explore...

Intelligent Virtual Agents (IVA) are a critical part of any customer service operation. They can help to automate tasks, reduce costs, and improve customer satisfaction. However, to get the most out of your IVA system, IVR reporting can track and...