Blog

If your company has a call center, you most likely use Interactive Voice Response (IVR) for some aspect of your contact center program. This model has been around for years in contact centers, but don’t let that fool you – when kept up-to-date...

Kenway is excited to announce a major milestone in our strategic growth with the opening of our new office in Madrid, Spain. The vibrant cityscape, thriving talent pool, and deep local knowledge of the business landscape present unparalleled...

In the ever-evolving landscape of customer service, the voice channel remains a cornerstone of engagement, providing a vital link between organizations and their clientele. At Kenway Consulting we believe that maximizing your IVR performance is...