Blog

Companies commonly use Net Promoter Scores (NPS) and Customer Satisfaction (CSAT) as a loyalty barometer. It comes as no surprise that when talking about Contact Center, CSAT and NPS scores become the center of conversations with our clients. CSAT...

In the rapidly evolving landscape of customer service, businesses find themselves facing customers who have higher expectations from their interactions, which now should be seamless, personalized, and efficient. To meet these demands, Intelligent...

Does this experience sound familiar? You call your bank, health insurance provider, or utility company. You get an automated response with nine different prompts and none of them match your need. You press zero. You say “Agent.” At this point,...