Blog

In the ever-evolving landscape of customer service, the voice channel remains a cornerstone of engagement, providing a vital link between organizations and their clientele. At Kenway Consulting we believe that maximizing your IVR performance is...

Companies commonly use Net Promoter Scores (NPS) and Customer Satisfaction (CSAT) as a loyalty barometer. It comes as no surprise that when talking about Contact Center, CSAT and NPS scores become the center of conversations with our clients. CSAT...

In the rapidly evolving landscape of customer service, businesses find themselves facing customers who have higher expectations from their interactions, which now should be seamless, personalized, and efficient. To meet these demands, Intelligent...