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Irene Martinez Canorea

June 05, 2023

Information Insight

IVR Best Practices: Making Dollars and Sense of IVRs

Intelligent Virtual Agents (IVA) are a critical part of any customer service operation. They can help to automate tasks, reduce costs, and improve customer satisfaction. However, to get the most out of your IVA system, IVR reporting can track and...

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