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June 28, 2022
Information Insight

Digitization, Digitalization, & Digital Transformation: What’s the Difference?

Digitization (dig-​i-ti-​za-tion) and digitalization (dig-​i-​tal-​i-za-tion) may sound similar and are often used interchangeably, but the reality is they are two separate concepts with unique goals.  Digital aspects have become...

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April 23, 2018
Thoughts

The Weight

I was back to work full time at Kenway for about a week after a year of working part time, full time and to be honest, a lot of “no time.“ I walked into our 2018 first quarter all company meeting with a strong assumption about how the day would...

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December 12, 2016
Thoughts

Making Dollars and Sense of IVRs

An Interactive Voice Recognition (IVR) system is the automated component of any customer service call that ensures customers reach an employee who can help them with their problem. Since IVRs remain a key component of a company’s customer...

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