Blog

I was back to work full time at Kenway for about a week after a year of working part time, full time and to be honest, a lot of “no time.“ I walked into our 2018 first quarter all company meeting with a strong assumption about how the day would...

In today’s dynamic healthcare environment, the pursuit of exceptional patient experience in healthcare has become more than just a goal; it’s a fundamental imperative. As the industry continues its transition towards value-based care...

In the ever-evolving landscape of customer service, the voice channel remains a cornerstone of engagement, providing a vital link between organizations and their clientele. At Kenway Consulting we believe that maximizing your IVR performance is...