Blog

If your company has a call center, you most likely use Interactive Voice Response (IVR) for some aspect of your contact center program. This model has been around for years in contact centers, but don’t let that fool you – when kept up-to-date...

I was back to work full time at Kenway for about a week after a year of working part time, full time and to be honest, a lot of “no time.“ I walked into our 2018 first quarter all company meeting with a strong assumption about how the day would...

In today’s dynamic healthcare environment, the pursuit of exceptional patient experience in healthcare has become more than just a goal; it’s a fundamental imperative. As the industry continues its transition towards value-based care...