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As the Technology, Media, and Telecommunications (TMT) industry quickly grows in the face of remote working, 5G networks, the expansion of AI, and other innovations, the data in telecommunications grows every second yet are rarely used in an optimal...

Digitization (dig-​i-ti-​za-tion) and digitalization (dig-​i-​tal-​i-za-tion) may sound similar and are often used interchangeably, but the reality is they are two separate concepts with unique goals.  Digital aspects have become...

Does this experience sound familiar? You call your bank, health insurance provider, or utility company. You get an automated response with nine different prompts and none of them match your need. You press zero. You say “Agent.” At this point,...