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November 13, 2023
Information Insight

Why Data Governance Matters in Telecommunications

As the Technology, Media, and Telecommunications (TMT) industry quickly grows in the face of remote working, 5G networks, the expansion of AI, and other innovations, the data in telecommunications grows every second yet are rarely used in an optimal...

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October 12, 2023
Information Insight

Digitization, Digitalization, & Digital Transformation: What’s the Difference?

Digitization (dig-​i-ti-​za-tion) and digitalization (dig-​i-​tal-​i-za-tion) may sound similar and are often used interchangeably, but the reality is they are two separate concepts with unique goals.  Digital aspects have become...

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September 28, 2023
Information Insight

Improving Your IVR with Customer Journey Reporting and Analytics

Does this experience sound familiar? You call your bank, health insurance provider, or utility company. You get an automated response with nine different prompts and none of them match your need. You press zero. You say “Agent.” At this point,...

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