Blog

I was back to work full time at Kenway for about a week after a year of working part time, full time and to be honest, a lot of “no time.“ I walked into our 2018 first quarter all company meeting with a strong assumption about how the day would...

An Interactive Voice Recognition (IVR) system is the automated component of any customer service call that ensures customers reach an employee who can help them with their problem. Since IVRs remain a key component of a company’s customer...

The end of 2015 completes my third year of working behind the scenes on Kenway’s marketing content. With this in mind, I have decided to hijack our final publication of the year in order to celebrate the recent successes we have had in this area,...