Kenway Consulting

Salesforce Health Cloud

How Salesforce Health Cloud Can Help Your Organizations

Intro: Health Cloud by Salesforce supports the various types of organizations and roles within the Healthcare and Life Science industry (think Providers, Payers, and medical suppliers) by providing a dynamic engagement layer to visualize and interact with data from multiple sources (including EHR’s).

Benefits of Salesforce Health Cloud

  • Improved Patient Care: With a single consolidated 360-degree view of your patients, you can quickly stand-up customer portals (B2B and B2C) complete with features such as intelligent appointment scheduling, self-service tools, and live agent interactions. 
  • Increased Productivity: Health Cloud brings the same world class automation tools you’re accustomed to with Salesforce, along with prebuilt workflows focused on the Health Care Industry for rapid speed-to-value. 
  • Substantial Dollar Savings: Manual steps, such as prior authorizations and claims (submission, review and approval), can be automated quickly to allow individuals to focus on value-add responsibilities.

Why Kenway

Cloud Expertise

Kenway brings a tremendous breadth of expertise spanning across technologies and platforms, and are industry leaders in helping your organization implement and migrate to Health Cloud.

Health Cloud is never a stand-alone entity. Health Cloud’s value is centered on its ability to interact seamlessly with other systems. You need a partner with rich experience in data architecture and integrations to ensure the addition of Health Cloud fits into your technology stack appropriately.

Kenway brings expansive expertise stemming from years of work on the Salesforce platform. Our knowledge across clouds and solutions provides invaluable insight into your Health Cloud implementation.

Industry Experience

Who better to help you navigate the waters of Health Cloud than industry experts? Kenway’s Health Cloud delivery is underpinned by decades of Healthcare expertise across Providers, Payors, HealthTech, and Pharmaceuticals. Coupled with our rich technical know-how, we are well positioned to help you plan and execute your digital roadmap.

OmniStudio & Health Cloud

OmniStudio is the backbone of Health Cloud and the future for low code development. Kenway’s team of certified OmniStudio experts can help you leverage the tool to save tens of thousands of dollars in code-heavy technical debt. Put your mind at ease and choose a partner with unparalleled expertise in OmniStudio to ensure that your platform is scalable to support the future needs of your business.

Connect with a Kenway Salesforce Solutions Consultant Today

Past Work

Client: Health Plan Provider
With a health plan provider in the pacific northwest, we built a cutting-edge customer portal accessible via mobile and desktop for use by their more than 600,000 users. Complete with provider search functionality, PCP management, and customer support tools (self-service + live agent chat), we seamlessly married intuitive functionality with a sleek user interface.

Client: Health Plan Servicer
A health plan servicer needed to build a process to outreach to underserved populations. We helped them build and connect Health Cloud, Marketing Cloud, and all of their back end systems together to give their users a 360 view of the member and help them along their health journey.

How Kenway Can Help

Health Cloud and Marketing Cloud

Using Health Cloud and Marketing Cloud we created a seamless way for users to send emails or texts to members about their plan and updates. The tunnel also enabled large scale automations down a set journey for hundreds of thousands of members, that would then pass off to a user for a phone call or sms back to the member for white glove service. In the insurance industry, Using Health Cloud and Marketing Cloud we have built automated workflows to create a mechanism to seamlessly send emails or texts to members around their plans and updates. This flow can be adjusted to enable large scale automations based on your individual user journey for hundreds of thousands of members resulting in phone call or SMS messaging for white glove services.

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Data Warehouse

Health Cloud Integration

As a long-time, trusted Salesforce partner, we believe in its capabilities and have a thorough understanding of how the platform can work for your company. This depth of Salesforce knowledge is layered upon the breadth of our decades of experience excelling across IT Strategy, Enterprise Architecture and Design, Custom Development, Data Governance and Management, and Business Intelligence. Put the combined power of two industry leaders to work for your enterprise.

OmniStudio App

Using Omnistudio, we have helped clients create scalable Health Cloud solutions with minimal code throughout the healthcare lifecycle. Giving your customers intuitive and simplistic flows is crucial to success and managing your business. We excel at managing complex data models in high volumes from various sources (External data, API’s, Salesforce objects, etc), and surfacing that on sleek user interfaces. Kenway’s knowledge of OmniStudio helps streamline this process by reducing data gaps minimizing future maintenance.

Industry Healthcare team meeting

How Can We Help?