Kenway Consulting

Salesforce Health Cloud

How Salesforce Health Cloud Can Help Your Organizations

Health Cloud by Salesforce supports the various types of organizations and roles within the Healthcare and Life Science industry (think Providers, Payers, and medical suppliers) by providing a dynamic engagement layer to visualize and interact with data from multiple sources (including EHR’s).

Advantages of Salesforce Health Cloud

  • Enhanced Patient Care: Embrace a comprehensive, unified perspective of your patients through a centralized 360-degree view. Harness this insight to swiftly establish customer portals, catering to both B2B and B2C interactions. These portals feature intelligent appointment scheduling, self-service utilities, and real-time agent engagement, fostering an elevated level of patient care.

  • Elevated Efficiency: Leverage Health Cloud’s formidable automation capabilities, akin to the renowned tools within the Salesforce suite. This integration also boasts preconfigured workflows tailored specifically for the healthcare domain, enabling swift implementation and accelerated value realization.

  • Significant Cost Reduction:  Seamlessly automate manual processes, such as prior authorizations and the entire claims lifecycle (from submission and review to approval), liberating individuals to channel their efforts toward value-driven responsibilities. This automation translates into substantial financial savings.

Why Kenway

Cloud Expertise

Collaborating with Kenway opens the door to unparalleled expertise in the successful implementation and migration to Health Cloud. As thought leaders in the industry, we recognize that the true potential of Health Cloud lies in its ability to integrate with existing systems. This is precisely why we bring a wealth of experience in data architecture and seamless integrations, guaranteeing a harmonious fit within your technology ecosystem. With our profound understanding of Salesforce  platforms and cloud solutions, Kenway delivers invaluable perspectives to elevate your Health Cloud implementation to new heights.

Industry Experience

When it comes to navigating the intricacies of Health Cloud, there’s no better companion than seasoned industry experts. Kenway stands as a testament to this, with a Health Cloud delivery approach rooted in decades of profound healthcare knowledge spanning Providers, Payors, HealthTech, and Pharmaceuticals. This substantial domain expertise, combined with our robust technical acumen, uniquely equips us to collaboratively strategize and flawlessly execute your digital roadmap.

OmniStudio & Health Cloud

OmniStudio is the backbone of Health Cloud and the future for low code development. Kenway’s team of certified OmniStudio experts can help you leverage the tool to save tens of thousands of dollars in code-heavy technical debt. Put your mind at ease and choose a partner with unparalleled expertise in OmniStudio to ensure that your platform is scalable to support the future needs of your business.

Connect with a Kenway Salesforce Solutions Consultant Today

Past Work

Client: Health Plan Provider
With a health plan provider in the pacific northwest, we built a cutting-edge customer portal accessible via mobile and desktop for use by their more than 600,000 users. Complete with provider search functionality, PCP management, and customer support tools (self-service + live agent chat), we seamlessly married intuitive functionality with a sleek user interface.

Client: Health Plan Servicer
A health plan servicer needed to build a process to outreach to underserved populations. We helped them build and connect Health Cloud, Marketing Cloud, and all of their back end systems together to give their users a 360 view of the member and help them along their health journey.

How Kenway Can Help

Health Cloud and Marketing Cloud

By leveraging Health Cloud and Marketing Cloud, you can build automated workflows and create a seamless mechanism to send emails or texts to your customers about their plans and updates. With these tools, you can easily adjust your flow to enable large-scale automations based on your individual user journey for hundreds of thousands of customers. This can result in phone call or SMS messaging for white glove services, providing your customers with the personalized attention they deserve. By leveraging these technologies, you can streamline your processes, improve your customer service, and stay ahead of your competitors in your industry.

healthcare cloud case study

Health Cloud Integration

We are a long-time, trusted Salesforce partner and firmly believe in the platform’s capabilities. With our extensive knowledge of Salesforce, we have a thorough understanding of how the platform can work for your company. This knowledge is built upon decades of experience excelling across various areas such as IT Strategy, Enterprise Architecture and Design, Custom Development, Data Governance and Management, and Business Intelligence. By combining our deep Salesforce expertise with our broad industry experience, we can help your enterprise realize its full potential. Trust us to put the combined power of two industry leaders to work for your business.


We have helped numerous clients create scalable Health Cloud solutions with minimal code throughout the healthcare lifecycle by leveraging Omnistudio. We understand that providing your customers with intuitive and simplistic flows is crucial to the success of your business. Our expertise lies in managing complex data models in high volumes from various sources, including External data, APIs, Salesforce objects, and more, and presenting it in sleek user interfaces. With our deep knowledge of OmniStudio, we can streamline this process and reduce data gaps, resulting in minimal future maintenance. Trust us to help you build a robust and efficient Health Cloud solution that meets the unique needs of your business.

Industry Healthcare team meeting

How Can We Help?